Terms and Conditions

1. Introduction

These Terms and Conditions govern the use of Mutamark Group’s marketplace, e-commerce platform, and all related services. By accessing, ordering, or purchasing from Mutamark Group, customers agree to comply with these Terms and Conditions.

2. Business Scope

Mutamark Group operates as a supplier, dealer, and online marketplace for office consumables, office supplies, and stationery products, serving individuals, businesses, and government institutions.

3. Eligibility

Customers must be legally capable of entering into binding agreements. Business and government clients must provide valid registration and identification details when required.

4. Products & Availability

All products displayed are subject to availability. Mutamark Group reserves the right to modify, replace, or discontinue any product without prior notice.

5. Pricing

Prices are displayed in the applicable currency and may change without notice. Errors in pricing or product descriptions may be corrected at Mutamark Group’s discretion.

6. Orders

Orders are confirmed only after payment is received or credit approval is granted. Mutamark Group reserves the right to accept, reject, or cancel any order.

7. Payments

Accepted payment methods include cash, bank transfer, mobile money, and secure online payments. Approved corporate and government clients may receive credit terms subject to agreement.

8. Delivery & Collection

Delivery times depend on location, stock availability, and order size. Mutamark Group is not responsible for delays caused by third-party logistics or unforeseen circumstances.

9. Returns & Exchanges

Returns or exchanges are accepted only for defective or incorrect items and must be reported within the specified period. Items must be unused and in original packaging with proof of purchase.

10. Cancellations

Orders may be canceled before dispatch. Once an order has been dispatched, cancellation may not be possible.

11. Warranties

Products are supplied according to manufacturer warranties where applicable. Mutamark Group does not provide additional warranties beyond those offered by manufacturers.

12. Marketplace Sellers

For marketplace transactions, Mutamark Group acts as a facilitator between buyers and sellers. Responsibility for product quality, accuracy, and fulfillment remains with the seller unless otherwise stated.

13. Intellectual Property

All website content, logos, text, and images are the property of Mutamark Group and may not be used or reproduced without written permission.

14. Privacy & Data Protection

Customer information is collected and used in accordance with Mutamark Group’s Privacy Policy. Personal data is protected and used solely for business and service purposes.

15. Limitation of Liability

Mutamark Group shall not be liable for indirect, incidental, or consequential losses arising from the use of its platform, products, or services.

16. Force Majeure

Mutamark Group is not responsible for failure or delay in performance caused by events beyond reasonable control, including natural disasters, strikes, or system failures.

17. Amendments

Mutamark Group reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of services constitutes acceptance of changes.

18. Governing Law

These Terms and Conditions shall be governed and interpreted according to the laws applicable in the country of operation.

19. Contact Information

For inquiries, support, or complaints, customers may contact Mutamark Group through official communication channels.