Mutamark Group – Shop Policies
-
Products & Availability
All office consumables, supplies, and stationery are subject to availability. Product descriptions and prices are updated regularly on our shop and online marketplace. -
Pricing & Payments
Prices are listed in applicable currency and may change without prior notice. We accept approved payment methods, including cash, bank transfer, and online payments where applicable. -
Orders & Processing
Orders are processed after payment confirmation. Bulk and institutional orders may require additional processing time. -
Delivery & Collection
Delivery timelines depend on location and order size. Customers may also opt for in-store or warehouse collection if available. -
Returns & Exchanges
Returns or exchanges are accepted for defective or incorrect items within a specified period, provided items are unused and in original packaging. Proof of purchase is required. -
Cancellations
Orders can be canceled before dispatch. Once dispatched, cancellation may not be possible. -
Warranty & Quality
Products are supplied according to manufacturer specifications. Any applicable manufacturer warranty will be honored. -
Customer Support
We are committed to professional service and timely support for all customers, including businesses and government institutions. -
Privacy & Data Protection
Customer information is kept confidential and used only for order processing and service improvement. -
Policy Updates
Mutamark Group reserves the right to update these policies at any time without prior notice.